Getting Started
Connect HDMI and power, pair the remote, choose a network and finish the first-run screens.
Open setup steps →ColaBox Support
Let’s get you
back to watching.
Start with setup, troubleshoot a connection or find a direct answer.
Network & Streaming
Improve Wi‑Fi placement, choose Ethernet on L2 Plus and diagnose buffering.
View network answers →Remote & Voice
Pair Bluetooth, check power and restore voice or shortcut-button behavior.
Remote troubleshooting →Picture & Sound
Check HDMI input, display compatibility, resolution and audio-output choices.
Picture and audio help →Orders & Warranty
Find purchase information, return guidance and hardware warranty support.
Open account →Apps & Updates
Manage compatible Android apps, available storage and system updates.
Read practical guides →No matching topic. Try a shorter search or contact support below.
First-time setup
From sealed box to home screen.
Connect the display
Use the supplied HDMI connection and select the matching input on your television.
Add power
Use the included power adapter. Wait for the ColaBox startup screen.
Get online
Choose dual-band Wi‑Fi, or connect Ethernet when using L2 Plus.
Finish setup
Follow the on-screen prompts, then open the authorized apps you use.
Fast answers
Common support questions.
Confirm the TV is on the correct HDMI input, reseat both ends of the HDMI connection and restart the display and ColaBox.
Reduce distance from the router, avoid enclosing the device behind metal, and try the other Wi‑Fi band. L2 Plus can also use Ethernet.
Check its batteries, move closer to the device and repeat Bluetooth pairing from the settings screen.
Use the account page with the email address associated with your purchase, or contact support with your order number.
Still need a hand?
Talk to a person.
Include your model, TV brand and a short description of what you see.